Privacy Policy for Ololo Express Verified Online Marketplace

Effective Date: 1st May 2025
Website URL: https://verified.staging.ololoexpress.com

Who We Are

Ololo Express is a trusted online selling platform focused on providing a secure, high-traffic online marketplace in Ghana. We operate as a vendor platform and ecommerce website, allowing individuals and businesses to sell products online with ease.
Company Name: Ololo Express
Address: Accra, Ghana
Contact Email: support@staging.ololoexpress.com
Phone Number: +233 548744234

What Personal Data We Collect and Why

We collect the following types of personal data:

1. Personal Identification Information

  • Full name, email address, phone number, shipping address, and billing details
    Why: To facilitate transactions, provide support, verify sellers, and deliver items.

2. Transactional Data

  • Purchase history, payment details (via secure third-party processors), and seller activity
    Why: For order processing, accounting, dispute resolution, and payout processing.

3. Account Preferences

  • Saved searches, product alerts, seller subscriptions
    Why: To improve user experience and personalize services.

4. Technical Data

  • IP address, browser type, device information, and usage logs
    Why: For site security, analytics, and marketing optimization.

5. Sensitive Data

  • Government-issued ID for seller verification
    Why: To prevent fraud and comply with KYC regulations.

Data is collected via forms, cookies, analytics tools, and third-party integrations. All collection is based on your consent or legal requirements.

Comments

When visitors leave comments, we collect:

  • IP address and browser user agent string
    Why: To detect and prevent spam and ensure platform integrity.

Media

If you upload images to Ololo Express, avoid uploading images with embedded location data (EXIF GPS) as others can extract this information.

Contact Forms

When you submit a contact form:

  • We collect your name, email, subject, and message
    Retention Period: 12 months
    Use: Strictly for customer support. Not used for marketing without explicit consent.

Cookies

We use cookies to:

  • Maintain sessions and login states

  • Remember preferences

  • Track user activity (via analytics)

  • Deliver targeted ads (via integrations)

You can manage or delete cookies in your browser settings.

Analytics

We use Google Analytics and Meta Pixel.
Data Collected: Device info, location, session duration, user interaction
Policy: Google Privacy Policy

Who We Share Your Data With

We share necessary data with the following trusted partners:

  • Payment processors  Flutterwave

  • Logistics partners for deliveries

  • Cloud storage providers (e.g., Google Cloud)

  • Email marketing tools (with opt-in consent)

  • Verification partners for seller identity confirmation

All third parties comply with relevant data protection laws. Their privacy policies are available upon request.

How Long We Retain Your Data

Data Type Retention Period
Contact form entries 12 months
Seller and buyer accounts As long as the account is active or 7 years after last activity
Analytics data 24 months
Transaction data 10 years (for legal compliance)

What Rights You Have Over Your Data

You have the right to:

  • Request access to your data

  • Request corrections or deletions

  • Object to data processing

  • Request data portability

To exercise these rights, contact us at privacy@staging.ololoexpress.com.

Where Your Data Is Sent

Our data is hosted securely on servers located in and outside the European Union.
Safeguards: Standard contractual clauses, encryption protocols, and secure data centers with access controls.

Contact Information

For privacy-related concerns, please contact:
Data Protection Officer
Email: privacy@staging.ololoexpress.com
Phone: +233 548744234

How We Protect Your Data

  • SSL encryption on all transactions

  • Two-factor authentication for admin accounts

  • Regular security audits and staff training

  • Restricted access to sensitive data

What Data Breach Procedures We Have In Place

  • Incident response team in place

  • Notification system for affected users

  • Reports submitted to regulators within 72 hours, where required

What Third Parties We Receive Data From

We may receive additional data from:

  • Social media platforms (if linked)

  • Government verification services

  • Advertising partners for marketing optimization

What Automated Decision Making and Profiling We Do

We use automated systems to:

  • Recommend products based on user activity

  • Detect fraudulent accounts or listings

  • Evaluate seller performance using rating algorithms

These systems do not make legally binding decisions without human oversight.

Industry Regulatory Disclosure Requirements

Ololo Express complies with Ghana’s Data Protection Act, 2012 (Act 843) and is working towards alignment with GDPR where applicable for international users.

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